The government has announced plans to transform GP services in the UK.
The current GP funding system is more than two decades old, with research finding that those living in more deprived areas and coastal towns often have the highest needs for the NHS, but the fewest GPs, the worst performing services, and the longest waits.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Hampshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Hampshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.

9. St Mary's Surgery - Andover
There were 311 survey forms sent out to patients at St Mary's Surgery in Andover, and the response rate was 39%. 64% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps

10. Rowlands Castle Surgery - Rowland's Castle
There were 268 survey forms sent out to patients at Rowlands Castle Surgery in Rowland's Castle, and the response rate was 50%. 64% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps

11. Lyndhurst Surgery - Lyndhurst
There were 259 survey forms sent out to patients at Lyndhurst Surgery in Lyndhurst, and the response rate was 41%. 62% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps

12. Park Surgery - Chandler's Ford
There were 273 survey forms sent out to patients at Park Surgery in Chandler's Ford, and the response rate was 37%. 61% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps


