The government has announced plans to transform GP services in the UK.
The current GP funding system is more than two decades old, with research finding that those living in more deprived areas and coastal towns often have the highest needs for the NHS, but the fewest GPs, the worst performing services, and the longest waits.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Hampshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Hampshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. The Grange Surgery - Petersfield
There were 334 survey forms sent out to patients at The Grange Surgery in Petersfield, and the response rate was 40%. 60% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
14. Boundaries Surgery - Four Marks
There were 259 survey forms sent out to patients at Boundaries Surgery in Four Marks, and the response rate was 37%. 60% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps