The government has announced plans to transform GP services in the UK.
The current GP funding system is more than two decades old, with research finding that those living in more deprived areas and coastal towns often have the highest needs for the NHS, but the fewest GPs, the worst performing services, and the longest waits.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Hampshire.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Hampshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Stoneham Lane Surgery - Swaythling, Southampton
There were 364 survey forms sent out to patients at Stoneham Lane Surgery in Swaythling, Southampton, and the response rate was 30%. 69% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
6. Adelaide Medical Centre - Andover
There were 326 survey forms sent out to patients at Adelaide Medical Centre in Andover, and the response rate was 36%. 69% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
7. Stockbridge Surgery - Stockbridge
There were 250 survey forms sent out to patients at Stockbridge Surgery in Stockbridge, and the response rate was 48%. 67% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
8. Twyford Surgery - Twyford, Winchester
There were 304 survey forms sent out to patients at Twyford Surgery in Twyford, Winchester, and the response rate was 39%. 67% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps