Stagecoach South takes customer service on the road
New Customer Service Bus to visit communities across West Sussex, Hampshire and Surrey
Stagecoach South is taking customer service on the road with the launch of a brand-new customer service bus, bringing face-to-face advice and support directly to communities across West Sussex, Hampshire and Surrey.
The new customer service bus provides customers with another way to connect with Stagecoach South and is designed to make it easier for people to get the information and support they need to make the most of bus travel.
While digital tools and services are an important part of the modern travel experience, Stagecoach South recognises that many customers still value the opportunity to have an in-person conversation. The Customer Service Bus will give the team the opportunity to listen to customers, answer their questions and provide personalised support.
The bus will visit a wide range of locations, including town centres, community events, transport hubs and key destinations, ensuring customers across the region have convenient access to the team.
Marc Reddy, managing director of Stagecoach South, said: “We’re really excited to introduce our new Customer Service Bus and take our customer service directly into the communities we serve across West Sussex, Hampshire and Surrey.
“We know that while digital tools are increasingly important, many of our customers still value being able to speak to someone face-to-face. The Customer Service Bus gives us a fantastic opportunity to listen to our customers, help them with their individual needs and make sure they can make the most of our services, ticket options and latest deals.
“It’s also a great way for us to support customers who may need a little extra help getting to grips with digital tools, our app, website or contactless payments.”
Customers visiting the Customer Service Bus can expect advice and support including:
Personalised journey planning to help customers find the best way to get where they need to go.
Information on routes, timetables and service updates.
Guidance on ticket types and cost-saving travel options.
Information about current promotions, special offers and ticket deals.
Support with using digital tools, the Stagecoach app and website.
Guidance on contactless payment options and how to use them.
Residents are encouraged to look out for the Customer Service Bus when it visits their area and take the opportunity to speak directly with the Stagecoach South team, whether they have a question about their journey, want to find out about the best ticket for their needs, or simply want to learn more about travelling by bus.
Customers can find out where the Customer Service Bus will be appearing next by visiting the Stagecoach website or following Stagecoach South on X, formally known as Twitter.