Dreton Lodge in Drayton celebrates top award for Customer Satisfaction

Churchill Living’s Dreton Lodge development in Drayton is celebrating a top industry award after it achieved the maximum 5 Star rating in an independent customer satisfaction survey by industry body the Home Builders Federation (HBF).

This result means Churchill maintained its top 5 Star HBF rating for an 11th consecutive year, and was the only specialist retirement housebuilder to achieve a 5 Star rating in 2026.

The annual industry survey asked customers across the country how satisfied they were with the quality of their new property and whether they would recommend their housebuilder to a friend. The full results can be found here: National Customer Satisfaction Survey and HBF Star Rating

This award reflects Churchill’s continued focus on delivering quality homes that ensure peace of mind, independence and simplicity for customers and their families, with the added value that comes from living safely, independently and comfortably in a home designed for later life.

Spencer J McCarthy, Chairman & CEO of Churchill Living, said: “We are delighted to have maintained our top 5 Star customer satisfaction rating for yet another year, setting us apart from other providers in the specialist retirement sector. To achieve this success based on an independent survey of our owners is a testament to the effort that goes in from our whole team, ensuring that we continue to deliver the highest quality apartments, with exceptional customer service, and unrivalled peace of mind for our customers and their families.”

Dreton Lodge is a collection of low maintenance, stylish and energy-efficient one and two bedroom retirement apartments for those who want to enjoy their independence with security and friendship in the heart of Drayton. To find out more about the new apartments available to buy or rent, call 023 9427 9501 or visit churchill-living.co.uk.