Clever Car Collection Highly Rated by Autotrader for third year running

A Gosport car dealership has been officially recognised as a Highly Rated Retailer because of its excellent customer service for the third consecutive year.

The accolade from Autotrader, the UK’s largest automotive marketplace, has been won by the Clever Car Collection, at Basepoint Business Park, Aerodrome Road.

Autotrader’s Highly Rated Awards recognise retailers that have consistently delivered excellent customer service during the past 12 months. Winners must maintain a strong customer rating, receive a meaningful number of reviews relative to their sales and respond appropriately to any negative feedback.

Clever Car Collection owner James Baggott said: “We’re absolutely delighted to receive this award for the third year running.

“It means a great deal because it is based on what our customers say about us. We work incredibly hard to make buying a car as straightforward, enjoyable and stress-free as possible, so to have that recognised again by Autotrader is something the whole team can be proud of.

“We’re a small, independent dealership and our reputation means everything to us. Every review, recommendation and returning customer makes a real difference, and we’re extremely grateful to everyone who has supported us.”

From the first enquiry and initial visit to the moment a customer drives away in their new car, the team at the Clever Car Collection aim to make the buying process straightforward and enjoyable. Well aware that purchasing a car is a major decision, James and his colleagues want every customer to feel properly informed and looked after throughout their experience.

James added: “This award belongs to the whole team. Everyone goes the extra mile to care for our customers, whether that’s helping them choose the right car, preparing it properly, or making sure they feel supported after they have driven away.”

The Clever Car Collection is sharing the good news across its social media channels as part of Autotrader’s Highly Rated campaign. That will enter the business into a prize draw to win a £500 charitable donation and should the team be lucky enough to win, Clever Car Collection’s current charity partner, Gosport Community Support, will be receiving the cash.

James said: “It would be fantastic to turn this recognition into something that also benefits the local community. Gosport Community Support carries out vital work helping local people, so if we are fortunate enough to win the draw, we would be thrilled for the £500 donation to go to them.

‘‘Thank you once again to our customers and the entire Clever Car Collection team. We’re incredibly proud to have received this recognition for a third consecutive year, and we’ll continue working hard to deliver the high standards of service our customers expect.’’