Care home celebrates its 'Good' CQC rating
Staff and residents at Bere Grove Care Home, Gales Rise, Horndean are celebrating following its first Care Quality Commission (CQC) inspection in March which rated the home ‘Good’ in April and found it to be performing well and meeting expectations across all five key areas: Safe, Effective, Caring, Responsive and Well-led with the home being incredibly proud of the result.
To celebrate this wonderful achievements Bere Grove Care Home held a party for the residents, relatives, staff and community. In attendance, was Councillor Penny Flux for East Hampshire and Marjorie Day, who supported Mike Parsons with opening the very first Barchester Health Care Home in 1992. Everyone came together to toast the occasion, share canapes, listen to live music and share in the success we are so very proud of.
The CQC inspectors highlighted residents felt safe, happy and well cared for, with one resident saying “I like living here, I feel safe and happy.” The environment was also described as safe, clean and welcoming and thoughtfully designed, particularly for residents living with dementia. Relatives also praised the compassionate approach of staff describing them as “amazing, supportive and second to none” Bere Grove has a strong person-centred approach and the report noting residents were given choice, control and independence in their daily lives.
The CQC inspectors that visited the home, also observed genuine warmth between staff and residents, with care delivered in a kind, respectful and compassionate manner. This can only be a reflection on how staff feel about working at Bere Grove. Staff wellbeing and development were highlighted as strengths, with team members describing Bere Grove as a really nice place to work and praised the leadership and career progression opportunities. Bere Grove is not only proud of the care it provides its residents, it is also proud of how it enriches the lives of residents through meaningful activities, clubs, outings with these experiences being tailored to residents’ individual interests.
The CQC inspection did not stop there, it went beyond approaching, residents, relatives and staff for feedback. Healthcare professionals were also approached, they spoke positively about the home’s collaborative approach, describing staff as attentive, professional and committed to achieving good outcomes for residents. One healthcare professional described Bere Grove as “a valued local asset” because of its positive impact and strong community presence. Bere Grove is committed to not standing alone in the community, the report commended the home on how if has built strong community connections, including partnerships with local schools, churches, police and community groups that visit the home regularly. This is something Bere Grove is committed to continue to explore and develop.
Graham Allen, General Manager at Bere Grove said: “We are delighted that Bere Grove has been rated ‘Good’ following the CQC’s first inspection. It is fantastic to have the hard work and dedication of everyone here recognised. Our staff are phenomenal, everyone supports each other and pulls together. I’m so proud of the team, our residents, relatives and our home. I’m also delighted the inspectors recognised, our commitment to continuous improvement, innovation and learning.”
Bere Grove care home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Bere Grove provides residential and dementia care from respite breaks to long term stays.