The 14 leading GP surgeries in Hampshire with 'very helpful' receptionist teams

By Sarah McCann

Health writer

Published 23rd Mar 2026, 11:11 BST

Patients have shared how they feel their GP reception teams are performing ☎

Reception teams can play a big role in our experience at our GP practice, from booking appointments to ordering repeat prescriptions and inquiring about test results.

The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Hampshire.

More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, and gathered information on how patients feel about their local GP.

Join our national newsletter - daily headlines delivered to your email.

The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).

Here we reveal the surgeries in Hampshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.

There were 415 survey forms sent out to patients at the Homeless Healthcare GP Surgery in Southampton, and the response rate was 7%. 81% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’.

1. Homeless Healthcare GP Surgery - Southampton

There were 415 survey forms sent out to patients at the Homeless Healthcare GP Surgery in Southampton, and the response rate was 7%. 81% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’. | Google Maps

There were 248 survey forms sent out to patients at Twin Oaks Medical Centre in Bransgore, Christchurch, and the response rate was 48%. 79% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’.

2. Twin Oaks Medical Centre - Bransgore, Christchurch

There were 248 survey forms sent out to patients at Twin Oaks Medical Centre in Bransgore, Christchurch, and the response rate was 48%. 79% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps

There were 245 survey forms sent out to patients at The Village Practice in Waterlooville, and the response rate was 55%. 77% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’.

3. The Village Practice - Waterlooville

There were 245 survey forms sent out to patients at The Village Practice in Waterlooville, and the response rate was 55%. 77% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps

There were 272 survey forms sent out to patients at West Meon Surgery in West Meon, Petersfield, and the response rate was 44%. 71% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’.

4. West Meon Surgery - West Meon, Petersfield

There were 272 survey forms sent out to patients at West Meon Surgery in West Meon, Petersfield, and the response rate was 44%. 71% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps

Boost GP practices GP surgeries