"We go above and beyond" - Atlanta Garage in Portsmouth celebrates winning best independent servicing & MOT garage in Hampshire
A Portsmouth garage is celebrating after being named the best independent servicing & MOT garage in Hampshire.
Nicholas Buck was taken aback when his Atlanta Garage in Stamshaw was named as the winner at the Corporate Vision’s Automative Awards last month. The garage has been running for around six years and has built a loyal customer base with one of them putting its name forward for the award.
Nicholas said: “It’s a nice thing to get that recognition as it backs up that you are doing a good job. We got nominated by one of our customers. We then had some phone calls back and forth with the awards company and we were up against some of the really big places.”
Despite the stiff competition from across the county, the Portsmouth garage came out on top with Nicholas and his team’s customer service being heralded.
Nicholas said: “What they really liked about us is our focus on customer services and we are not that big a garage. It is really important for us to have that customer focus and we have lot of loyal customers. I would say about 90 per cent of our customers come back so we see the same people.
“Everyone knows that we go above and beyond, we really do and we try to help people out and people appreciate it.”
While the award is great recognition for Nicholas, he emphasised the huge role his team has played in the success of the business with Cliff Hopwood, Alfie Watt, Marcus Ponter and Jo Buck all embodying the customer first approach.
Nicholas said: “The team are all the reason we got the award and have returning customers. They all deserve the credit.”